Shipping and Returns
Where does MD Complete ship?
We ship to all 50 states and select US territories. You can also purchase Deep Moisturizer on Amazon.ca for shipment to Canada.
What is the shipping charge?
Any order over $35 includes free shipping. We charge a flat $3.95 shipping fee for any order less. We primarily ship via USPS First Class Mail. Larger packages are shipped via USPS Priority Mail or UPS. Please allow 4-7 business days for delivery.
How long does it take my order to process?
Please allow up to 48 hours for your order to process.
How can I track my order?
You will receive an email confirmation with an order number, along with shipping and billing information. You can check the status of your order with the tracking number provided in your confirmation email. Please contact our Client Service Team with any questions (800-260-2250 Monday-Friday 9AM-6PM ET).
How is sales tax determined?
We collect sales tax whenever we are required to do so by law.
What's the refund policy?
If you’re not completely satisfied, you can return your products for a full refund within 90 days of your purchase.
How do I return products?
To begin your return, click here to download your prepaid return label. Print and fill out the label with your information, including the Return Authorization (RA) number—the last 5 digits of your order number. If you cannot locate your RA number, contact us at 1-800-260-2250 (Monday-Friday 9AM-6PM ET).
If your product is received within 90 days of the ship date, your account will be credited for the returned items. Please allow 2-3 weeks to process the return. We are not responsible for lost shipments.